FAQ

Frequently Asked Questions (FAQ) - Imperial Jewelry

📦 Orders & Shipping

1. Where do you ship?

We currently only ship within the United States. Unfortunately, we do not offer international shipping at this time.

2. How much does shipping cost?

Shipping is 100% free on all orders within the U.S.—no minimum purchase required!

3. How long does shipping take?

  • Processing Time: Orders are processed within 1-3 business days.
  • Delivery Time: Once shipped, your order should arrive within 5-10 business days.
  • Carriers: We ship via USPS, UPS, or FedEx for reliable and secure delivery.

4. Will I get a tracking number?

Yes! Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this to track your package via our website or the carrier's tracking system.

5. My package hasn’t arrived. What should I do?

If your package has not arrived within 10 business days of shipping, please contact us at info@imperial-jewelry.us, and we will assist you in tracking it.

📌 Note: We are not responsible for lost or stolen packages once they are marked as “delivered” by the shipping carrier. Please make sure your shipping address is correct when placing your order.

🔄 Returns & Refunds

6. What is your return policy?

We offer a 30-day return policy for all jewelry items. To qualify for a return:
✔ Items must be unworn, unused, and in original packaging.
✔ You must request a return within 30 days of receiving your order.
✔ Proof of purchase is required.

For full details, please see our Return Policy page.

7. How do I start a return?

To start a return, please email us at info@imperial-jewelry.us. Once your return is approved, we will send you instructions on how to return your item.

8. Do you accept returns on sale items or gift cards?

No, sale items and gift cards are non-refundable.

9. Do you offer exchanges?

No, we do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

💎 Jewelry & Quality

10. What materials are your jewelry made of?

We offer high-quality, durable materials, including:
✔ Sterling Silver (925) – Tarnish-resistant and perfect for everyday wear.
✔ Gold & Rose Gold-Plated Jewelry – High-quality plating for a luxurious look.
✔ Stainless Steel Jewelry – Hypoallergenic and rust-resistant.
✔ Cubic Zirconia & Premium Crystals – Brilliant, high-quality stones.

11. Is your jewelry hypoallergenic?

Yes! Our stainless steel and sterling silver collections are hypoallergenic and ideal for sensitive skin.

12. How do I take care of my jewelry?

To keep your jewelry looking new:

  • Avoid contact with water, perfume, and lotions.
  • Store in a dry, cool place.
  • Clean with a soft cloth regularly.

For sterling silver pieces, use a silver polishing cloth to prevent oxidation.

📏 Size Guide & Fit

13. How do I know my ring size?

Check our Size Guide page for a complete ring, bracelet, and necklace size chart, along with tips on measuring your size at home.

💬 Contact & Support

14. How can I contact you?

For any inquiries, reach us at:
📩 Email: info@imperial-jewelry.us

15. What should I do if I received a defective or wrong item?

Please contact us immediately with photos of the item, and we will resolve the issue as quickly as possible.

💖 Have More Questions?

If your question wasn’t answered here, feel free to email us at info@imperial-jewelry.us, and we’ll be happy to assist you!